Logging in with an Existing Account

Learn how to log in with an existing Beam account on your smartphone and/or web version.

Step 1: Preparation & Compatibility

Ensure your device meets the requirements before you begin.

• Check your system:
  • Android: Version 13 to 17
  • iOS: Version 18.5 to 27
  • For the most current list: view the system requirements on beam.belgium.be
• Download the official app:
  Install Beam only via the official App Store (iOS) or Google Play Store (Android).
• Have your details ready:
  Have your professional email address (for login) at hand.
  Have your recovery key at hand. If you haven't created it yet: Creating the recovery key in Beam.

Step 2: Logging in on your smartphone

1. Open the Beam app on your device and choose Continue.

   

2. Enter your professional email address, accept the terms of use, and choose Continue.

   

3. Enter the code that was just sent to your professional email address.

   

4. Enter the code sent to your phone number.

   

5. To log in to Beam, press Continue.

6. Confirm your identity:

   

   1. Use another device: Use another device where you are already logged in to log in using emoticons (facial recognition).
   2. Use the recovery key: Enter your recovery key here and choose Continue.
   3. Confirmation impossible: This means you have not created a recovery key. In this case, you must reset your identity, and you will lose your entire message history. See Identity Reset.

7. Help us improve Beam. It's up to you whether you want to accept or decline this option.

   

Using the web version?

Want to use Beam on a laptop?

1. First log in to the app on your smartphone.
2. Go to web.beam.belgium.be on your computer.
3. Scan the QR code displayed on the screen via the app (Profile Icon > Link a device).
4. Enter the number from your other device.
5. Confirm on your smartphone that this is your device and that you want to log in to the web version.

See also: How can I login to the web version of Beam?